Policies
Cancellation Policy
We all have hectic schedules and unexpected things come up from time to time. However, when it comes to canceling appointments, it's crucial to keep in mind that time is valuable, especially for small businesses. As such, our cancellation policy requires at least a 24-hour notice if you need to cancel your appointment. To make things easier, you can cancel by calling us at 404-919-9058 or through the appointment reminder you receive. While we understand that emergencies can happen, failing to cancel your appointment within the timeframe will result in a charge of 50% of the booked service. We appreciate your understanding and cooperation and always strive to provide exceptional service.
What to Know Before a Peel (Peel Policy)
General guidelines after receiving a PCA SKIN® superficial treatment:
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It is recommended to delay use of tretinoin, Retin-A®, Differin®, Renova®, Tazorac®, Avage®, EpiDuo®, or Ziana® five days prior post-procedure. Consult your physician before temporarily discontinuing use of any prescription medications.
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It is recommended to consult your doctor if you are prone to cold sores prior to treatment as chemical peels can initiate an outbreak in some people.
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After receiving a PCA SKIN® professional treatment, you should not necessarily expect to “peel.” However, light flaking in a few localized areas for several days is typical. Most patients who undergo these treatments have residual redness for approximately one to 12 hours post-procedure.
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As with all peels and treatments, it is recommended that makeup not be applied the day of treatment, as it is ideal to allow the skin to stabilize and rest overnight; however, makeup may be applied 15 minutes after the treatment if desired.
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To minimize side effects and maximize results, use The Post-Procedure Solution for three to five days or until flaking has resolved.
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If the skin feels tight, apply ReBalance for normal to oily skin types or Silkcoat® Balm for drier skin types to moisturize as needed. For maximum hydration, you can apply Hyaluronic Acid Boosting Serum under ReBalance or Silkcoat® Balm.
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Moisturizer should be applied at least twice a day, but can be applied more frequently for hydration and to decrease the appearance of flaking.
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It is recommended that other topical, over-the-counter medications, or alpha hydroxy acid products not be applied to the skin seven days post-procedure,
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Avoid direct sun exposure and excessive heat. Use Active Protection Body Broad Spectrum SPF 30, Weightless Protection Broad Spectrum SPF 45, Daily Defense Broad Spectrum SPF 50+, Hydrator Plus Broad Spectrum SPF 30, Active Broad Spectrum SPF 45, or Sheer Tint Broad Spectrum SPF 45 for broad spectrum
UV protection. -
Do not go to a tanning bed for at least two weeks post-procedure. This practice should be discontinued due to the increased risk of skin cancer and signs of aging.
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Do not pick or pull on any loosening or peeling skin. This could potentially cause hyperpigmentation.
Return Policy
All unopened skincare products can be returned within 60 days of purchase for a full refund. Open and used skincare can be returned for a full refund with minimal use. Returns are subject to review.
Unopened equipment can be returned for a full refund within 60 days. Opened equipment can be returned with 20% restocking fee.
Our return policy for skincare products and equipment is designed with our customer's satisfaction in mind. Customers may return unopened and unused skincare products and equipment within 30 days of purchase for a full refund or exchange. To be eligible for a return, items must be in their original packaging and condition, accompanied by the receipt or proof of purchase.
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Open and minimally used products can be returned under the manager’s review.
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Open equipment can be returned with a 20% restocking fee.
For defective or damaged items, please contact us within 7 days of receipt to arrange for a replacement or refund. Please note, return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
Late Policy
Understanding that life can sometimes throw us off schedule, we aim to be as accommodating as possible when it comes to late arrivals. Here’s what you need to know about our late policy:
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Late Arrival: If you arrive late for your appointment, we will do our best to provide you with the outstanding service you’ve come to expect within the remaining time of your scheduled appointment. Please note, however, to ensure that we can accommodate all our clients as scheduled, your treatment might be shortened if you arrive late.
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Late Notification: If you anticipate being late, please inform us as soon as possible. We will make every effort to adjust our schedules to fit you in without disrupting other clients' appointments.
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Cut-off Time: Generally, clients arriving more than 15 minutes late may be asked to reschedule their appointment. This ensures that the next client’s service isn’t delayed and that you receive the full attention and service time you deserve.
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Rescheduling Due to Lateness: If you must reschedule your appointment due to lateness, we’ll work closely with you to find the next most convenient time slot for your service. Please understand that a rescheduling fee may apply, in accordance with our cancellation policy.
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Cancellation Policy Reminder: We kindly remind all our clients to review our cancellation policy, which outlines potential fees for appointments canceled or rescheduled within 24 hours of the appointment time.
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Shipping Policy
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Shipping applies to domestic orders only
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Free Standard shipping for orders over $125
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Shipping $10 for orders under $125
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Shipments are sent Monday through Friday each week, excluding major holidays.
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Orders are processed within two business days of being placed.
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Delivery options are calculated based on business days.
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Saturday delivery not available for all shipping options and destinations.
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Standard Shipping is 3-7 days
We appreciate your understanding and cooperation in helping us maintain a smooth experience for all our clients. Your service and satisfaction are our top priorities, and we strive to provide an environment that respects the time and comfort of everyone who walks through our doors.
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If you have any further questions or need assistance with your appointment, please don’t hesitate to contact us directly. We’re here to help make your experience as enjoyable and stress-free as possible.
Not Sure Where to Start?
Take the first step towards more radiant, healthy skin by booking a virtual consultation today!
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During your consultation, we'll delve into your unique concerns and goals, offering tailored advice and product recommendations to address your specific needs. Whether you're struggling with acne, aging skin, or simply want to enhance your natural glow, we are here to support you every step of the way.
